Cancellation Policy

At Cocilina, we understand that circumstances may change, and you may need to cancel your order.

We have a flexible cancellation policy to accommodate such situations. Please take note of the following details:

Order Cancellation/ Change Information: You have the option to cancel or change your order information within 6 hours of placing it. This timeframe allows us to process and ship orders efficiently.

Cancellation/ Change Information Process: To cancel/change information your order, please contact our customer support team as soon as possible. You can reach us at support@cocilina.com. Kindly provide your order number and relevant details for quick and accurate processing.

Shipped Orders: If your order has already been shipped, we are unable to cancel it directly. In this case, we kindly request that you receive the package as scheduled.